Privacy Policy

This privacy policy sets out how Callbox uses and protects any information that you provide Callbox when you use this website.

Callbox is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Callbox may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of February 2, 2013.

What we collect

We may collect the following information:

  • Name, job title and company name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Company logos and links to company websites
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require the information to understand your needs, provide you with a better service, market our product and in particular for the following reasons:

  • Internal record keeping.
  • White-labeling
  • We may use the information to improve our products and services.

We may place your logo on our customers page to include you in our customers list. If you wish to not be on this list, please email us at

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, it is not possible for us to guarantee that the efforts we have undertaken to secure your data will be successful in all instances. Consequently, you acknowledge that you, the customer and user of Call Tracking Metrics, bear full and sole responsibility for the security, protection and backup of your data and content. We will have no liability to you for any unauthorized access, use, loss, destruction or corruption of your data or content.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 55M Ritchie Hwy. #108. Severna Park, MD 21146, Attn: Call Tracking Metrics Privacy.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disemmination of Third Party Data

It is possible that, in the course of using Callbox you may collect or annotate data concerning third parties. You acknowledge and agree that you assume full liability for any consequences of disclosure of that data, whether through failure of security efforts taken by Callbox, your own disemmination of such data or your decision to grant others access to the data. You further agree to indemnify Callbox against any claims by third parties arising from disclosure of data. Examples of instances in which you should strongly consider whether to disseminate or grant access to data include, but are not limited to: annotations concerning calls, recordings of calls, and data on patterns of web traffic.


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